Thank you for shopping with Lilly’s Secret! We hope you love your new beach/gym wear, but we understand that sometimes things don’t work out. If you need to make a return or exchange, please read our policy below.
Timeframe for Returns and Exchanges:
– You have 7 days from the date of delivery to initiate a return or exchange.
Condition of Items:
– All items must be returned in new, unworn condition with tags attached.
Refunds:
– We do not offer refunds. However, you can exchange your item.
Exchanges:
– We accept exchanges for items of equal or lesser value.
Shipping:
– The customer is responsible for all shipping costs associated with returns and exchanges.
Exclusions:
– We do not accept returns or exchanges on sale items or custom orders.
Procedure:
– To initiate a return or exchange, please email us at [email protected], your order number, and the reason for your return/exchange.
– We will respond within 24-48 hours with instructions on how to proceed.
Contact Information:
– If you have any questions or concerns, please don’t hesitate to reach out to us at
[email protected] or via direct message on Instagram @Lillyssecret_.
Thank you for choosing Lilly’s Secret!